ask it in your own words.

for technology questions where google gives you twenty different answers, unexplained jargon or nothing that matches what you’re actually seeing.

browse topics

start with the closest category.

the forum is designed around everyday problems rather than expecting you to know the technical name for them.

computers & laptops

windows, slow devices, error messages, files and software.

phones & tablets

accounts, apps, settings, storage and device setup.

wi-fi & home networks

poor signal, lost connections, routers and connected devices.

email & accounts

sign-in problems, passwords, synchronisation and suspicious messages.

printers & home tech

printers, smart tvs, streaming devices and other equipment.

security & scams

online safety, phishing, malware and questions about bydShield.

the kind of questions we mean

no question is “too basic.”

you don’t need to diagnose the fault first. explain what you were trying to do, what happened and anything shown on the screen.

why does my printer say offline when it’s switched on?printers & home tech

is this email genuine or am i being scammed?security & scams

how do i move my files onto my new laptop?computers & laptops

my wi-fi works downstairs but not upstairs — what can i do?wi-fi & home networks

ask the forum

what are you stuck with?

send your question to bydIT. until full forum accounts and public discussions are introduced, questions will be received directly and can be answered personally or developed into a helpful forum guide.

before sending:remove passwords, security codes, payment details and other private information.