permission first
remote access should only begin after an arranged conversation and your approval. check the identity of anyone requesting access.
bydIT / trust & safety
trust & safety
you should understand what is happening to your device and stay in control.
stay involved
ask what is being changed and why. you can ask for a session to stop. close private documents before screen sharing.
your passwords stay yours
never send passwords or one-time codes. enter credentials yourself with screen sharing paused where appropriate.
clear access boundaries
one-off sessions should end when the job is finished. any ongoing monitoring or unattended access needs a separate, explicit agreement.
agree costs first
review the work and estimate before starting. ask for clarification if labour, travel, parts or recurring charges are unclear.
protect what matters
back up important files before repairs or major changes where possible. tell us if data is irreplaceable before any recovery work.
security software reduces risk; it cannot guarantee that every scam or threat will be stopped. bydShield coverage and ongoing access must be agreed for your setup.